Caseworker

Citizens Advice Flintshire ,
Mold, Clwyd
More Details
Salary: Starting at £19,554 for trainees, up to £22,462 & attractive benefits

Overview

Caseworker / Adviser (x 6 vacancies) Roles available to specialise in Employment and Discrimination, Mental Wellbeing, Welfare Rights, and Debt. Do you have experience providing of advice and delivering a high standard of customer service, ideally gained within a contact centre environment? If so, this is a brilliant opportunity to develop your career in a rewarding role, where you will receive comprehensive training and support. Who we are Citizens Advice Flintshire (CAF) is a local charity providing advice and assistance to people across Flintshire and North Wales. We are a member of the national Citizens Advice organisation and have had a presence in Flintshire for over 50 years. Our main advice areas include Benefits, Debt, Employment, Housing, Discrimination and Relationships. We pride ourselves on three core values – being inventive, generous and responsible. We’re not afraid of trying new things and learning by getting things wrong. We work together, sharing knowledge and experience to solve problems. We do what we say we’ll do, and we keep our promises. We have a team of 30 employees and 70 trained volunteers, who operate across three sites in Flintshire (Mold, Holywell and Connah’s Quay), and also at a number of outreach locations across the county and North Wales. During the year 2018/2019, we helped over 6,000 people in Flintshire with over 31,000 problems. We have multiple fixed-term Caseworker contracts available to join us for up to 3 years. Caseworker / Adviser opportunities on offer We know there is still more we can do for our communities and we have big ambitions to develop our service, both in terms of the scope and delivery of our work. Therefore, we have multiple opportunities available for Caseworkers to join our team. We are looking for people who are passionate about making a difference to people’s lives. We recognise that these are specialist areas, so we are willing to provide comprehensive training and support from the outset to enable you to thrive in the role. All we ask in return is the commitment and enthusiasm to deliver good quality advice and customer service, a willingness to learn and a desire to work within a team of highly committed and passionate people. Your duties will include, although not be limited to: Contacting referred clients to explore their situation and issues, and decide on their next steps Providing clients with information, advice and, where appropriate, casework services via a variety of methods including face to face, telephone and digital Meeting clients at one of our offices or outreach locations. Mental Wellbeing Caseworkers will be expected to spend most of their time supporting clients in outreach locations including clinical settings such as the Heddfan Unit at Wrexham Maelor Hospital Acting for the client where necessary, calculating value of claims, negotiating, drafting letters and telephoning Taking responsibility for developing your knowledge within your specified area, and ensuring your knowledge is always up to date What will I need to be considered for these Caseworker / Adviser opportunities? Proven experience providing advice and a high standard of customer service, ideally gained within a contact centre environment Ability to work with minimum supervision within a fast-paced environment Excellent communication and listening skills Keen eye for detail Although not essential, the ability to speak and write in Welsh would be highly advantageous. What will I receive in return? As a Caseworker, you’ll be based in one of our three offices in Flintshire and you’ll benefit from thorough training to enhance your knowledge and skills, as well as 25 days annual leave (pro rata), an enhanced pension scheme with 5% employer contribution, our flexi scheme, and our Employee Assistance Programme For the following roles you will be employed on a fixed-term contract for 3 years: Employment and Discrimination Caseworkers (2 vacancies) Mental Wellbeing Caseworker (2 vacancies) Welfare Rights Caseworker Debt Caseworker The Employment and Discrimination Caseworkers will be required to work one Saturday morning per month. The salary range for all of these roles starts at £19,554 for trainees, up to £22,462 with the level dependent on experience. All the roles are full time (37.5 hours per week) and your main working days will be Monday to Friday. However you will be required to work occasional evenings/Saturdays. Applications for job shares will also be considered. Please note that an enhanced DBS check will be required for the Mental Well Being Caseworkers. Location: Our three main offices are in Flintshire but you will be expected to occasionally travel to other locations across the county and North Wales. The Mental Wellbeing Caseworkers will also need to travel to Wrexham Maelor Hospital. All applications for these customer service-focused Caseworker / Adviser vacancies are to be submitted online. Strictly no agency calls or agency CV submissions . This job was originally posted as www.caterer.com/job/89615381

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