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Randstad Business Solutions
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Birmingham, West Midlands
Business Support
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Contract Type: Contract |
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Salary: £8.00 per hour |
Overview
About Our Client Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you. Job Responsibilities: Carry out a range of customer service and administration duties ensuring prompt and accurate completion of all relevant administration within agreed service standards. Proactively contribute to the completion of the teams workload. Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is accurate and clearly understood, escalating issues where appropriate. Look for opportunities to enhance own skills and knowledge within direct team and the department. Contribute to continuous improvement by identifying areas of improvement to processes and service. Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to either the customer and/or the bank. Access and navigate the relevant LBG systems to review and propose the customer options. Focus on excellent customer service whilst delivering against defined business objectives. Ensure all details entered onto the system are accurate and meet the required quality standards. Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards. Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs. Required to manage and understand a range of transactional activities and focus on the customer experience. Maintain a good understanding of end to end customer journey. If you think you're right for the role, apply now and see where your career could go with one of the UK's largest financial services groups. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003