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Berry Recruitment
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Huntington, North Yorkshire
Customer Service Representative
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Contract Type: Contract |
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Salary: £9.40 per hour |
Overview
Berry Recruitment are currently recruiting for a Customer Service Advisors/Call Centre Staff based near Huntington, York. The role will primarily be supporting customers with their requirements and providing an excellent customer service. You will be responsible for the delivery of a professional customer service - exceeding the customer's expectations, whether through taking ownership of customer enquiries or through the accurate and timely processing of funding requirements, legal returns, application or registration for our products and services. As a Customer Coordinator you will work within the Apprenticeships Processing Team, providing a front line and professional service to a range of either customer types. Dealing directly with centres, colleges, schools, individual customers, directly with employers and internal customers to address funding, applicants and providing advice and guidance. Role Accountabilities: Provide accurate advice, guidance and information to internal and external customers in line with contractual agreements Accurately capture customer information and process financial transactions, as per work instructions and corporate guidelines Taking ownership over each customer experience ensuring the customer receives an excellent standard of service every time Ensure delivery of workload is completed to required contractual specifications, service level agreements, benchmarks and quality standards Working with team members to generate ideas for on-going and continuous improvement to service deliver Develop a comprehensive knowledge of the service / product area to which you are supporting and have an understanding of the products and services supported by the department as a whole Active participation in team meetings - suggesting ways of improving the efficiency of the department and the quality of service provided The Pay rate is £9.49 per hour and the working hours are between 8am-6pm Monday to Friday. You will need to drive due to location and the role is based on a initial temporary 3 month contract. For more information please contact Lauren Kirby at Berry Recruitment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.