Director of Customer Services

FWB Park Brown ,
London, Greater London
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Overview

We're looking for a candidate to this position in an exciting company. The successful candidate will be an inspiring and driven leader with a passion for people, both in terms of customers and colleagues. They will have the ability to influence and improve those around them with a delivery-focused mindset. They will have experience in developing digital systems and improving service through technology, as well as bring a track record in overall service improvement in a customer-centric organisation. Demonstrable experience of leading, developing and managing relevant services Inspiring leadership skills and the ability to develop people Experience of working with external stakeholders including those in local and central government and regulatory bodies Evidence of implementing service improvement through technology and service diversification An understanding and recent experience of driving organisational and cultural change programmes Strong negotiation and influencing skills A current working understanding of modern approaches to service delivery It would be advantageous if the individual had membership or an affiliation with one or more of the sector regulatory bodies including Care (NMC, SSSC, ILM) or Hosing (CIH, ILM) although consideration will also be given to candidates who come from other associated sectors including education, private sector property management or other

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