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360 Resourcing
,
Whitchurch, Shropshire
Service Support Engineer
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Salary: £30000.00 to £35000.00 per year |
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Overview
My client is a global manufacturer and leader supplying specialist on the road lifting equipment. They are now looking to hire a Service Support Engineer (office based). This role is a key part of the Services Team and is an office based role that will require regular customer visits. In this position, you will be expected to manage service requirements for UK and international customers and coordinate multiple external & internal departments’ activities to ensure that the customers’ requirements are met. You will be working in cooperation with customers, our network of field engineers, and senior management. You will be visiting customers sites and will be required to stay away from home 2/3 times a month. This position pays a basic salary of £35,000, with fantastic company benefits and huge potential for career progression. Main tasks and responsibilities: • To coordinate (quoting, planning, scheduling and invoicing) repair and maintenance workload with Service Centres and Engineers • To maintain and grow the business relationship with existing customers • To initiate contact with potential new customers to explore increasing business with them • Generate, maintain and grow Spare parts and Service sales • Work with Tech Doc to ensure accuracy of C-Service spare parts books • Coordinate and resource customer support issues • Ensure all critical documentation is logged in Google • Ensure Service and Warranty Orders are maintained in SAP What you’ll need to succeed: In order to be successful at this role you have to be a team player, who is customer focused and is good at building and maintaining personal relationships. You are a self-starter with high level of initiate, excellent communication and problem solving skills. Ideally you have: • High Level of IT competency Google, MS Office package, SAP and C-office, E commerce systems • Attention to detail • Willingness to travel domestically and internationally • Driving license essential • Commercially minded • Engineering background is an advantage - knowledge of electrics and hydraulics This job was originally posted as www.totaljobs.com/job/89874412