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Pepper UK
,
London, Greater London
Primary Servicing Specialist
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Job Type: Full-time |
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Salary: £26,000 per annum |
Overview
Are you a skilled Mortgage Account Handler looking to rise to a new challenge? Pepper UK is one of the leading specialist loan servicing companies in the UK and we are currently looking for a Primary Servicing Specialist with proven experience in customer service and mortgage administration. If you are open to a new opportunity and would like to chance to work within an organisation which can offer competitive benefits and career progression, then this is the role for you. We are currently recruiting for a Primary Servicing Specialist to join our dynamic and growing team in Uxbridge. We are looking for a highly motivated professional with experience in managing residential mortgage and loan portfolios in a highly customer focused environment within the financial services sector. Your role will involve end to end servicing and administration of the mortgage throughout the complete cycle. You will be working within an established team that is a key part of Pepper's operations, and you will receive ample support so that you can be successful in your role. We would like to hear from candidates with good experience of delivering exceptional customer service and who are highly organised, motivated, and able to work effectively and accurately. As a Primary Servicing Specialist, your Key Responsibilities will include: To deliver accurate and timely processing of Mortgage administration activities and other various daily tasks Daily interactions with customers and Third Parties via telephone and writing, offering excellent customer service throughout Ensuring that workloads are processed efficiently and effectively in accordance with agreed policies and procedures Liaising effectively with Clients, representing Pepper appropriately End to end servicing of the mortgage from completion through to redemption stage Identification of potential efficiencies and delivering ideas to improve Pepper Operations and the customer experience Loan Administrator | Account Management | Loan Management | Arrears Management | Litigation | Customer Service | Primary Servicing Specialist | Mortgage Account Handler | Residential Mortgage | Loan Portfolio | Analysis | Communication Benefits Private Medical Insurance | Salary Sacrifice | Pension matched up to 8% | 25 days holiday with Length of Service | Buy & Sell Holiday up to 5 days per year | Season Ticket Loans | Cycle to Work Scheme | Discounts in local shops | EAP | Enhanced Maternity & Paternity | Wellbeing Days | Volunteering Days | Free Hot Drinks | Eye Care | Payroll Giving | Spice Reward & Recognition Program | Relaxed Dress Code Discounted Gourmet Society Taste Cards | Discounted RAC Vehicle Breakdown | Discounted Gym memberships & buying club | Life Assurance Additional Information Join an amazing working environment with opportunities for career development and training. In addition to our culture and amazing people, we offer competitive employee benefits. If you are looking for a progressive organisation and want to join a fast-paced team then apply for this job opportunity. Essential Skills We're looking for a candidate who has prior exposure to operational loan management, who can consistently deliver outstanding customer service and has a rudimentary understanding of relevant regulation and associated legislative policy and the impact this has on the role, particularly as they relate to loan and mortgage products. Desirable Skills In addition, you must be able to: Demonstrate self-reliance and motivation Be detail orientated and able to work to tight deadlines Analyse problems, think creatively and make effective decisions in the appropriate timescales Take ownership of the responsibilities allocated to you Demonstrate the ability to form productive relationships at all levels Demonstrate strong English verbal and written communication skills About Company As one of the most successful third-party servicing companies in the UK, with over £17 billion of assets under management, our experienced teams have the expertise to manage loan portfolios across a range of asset classes. Whether it's full end-to-end servicing through the complete lifecycle of loans or just support with one element, we can help. Some of the services we can provide include: Primary Servicing, Special Servicing, Master Servicing, Standby Servicing, and Asset Management. S&P Global Ratings ranks us as one of the highest rated primary and special servicers of residential mortgages in the UK.