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Noble Recruiting
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Southend-on-Sea, Essex
Customer Specialist Administrator
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Contract Type: Contract |
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Salary: £13,000 per annum |
Overview
My client are looking for a Customer Specialist Administrator part time , you will be responsible for working within the Service Care Plan Administration department, alongside Service Contract Sales, to complete complex contract administration and undertake post contract management. The role will involve preparing new and revised customer offers, as well as reporting, analysis and management of existing contracts, to both increase the quality of service delivered to the customer and to maximise efficiency and profitability. Main duties You will prepare complex pricing offers, raise Service Care Plan proposals (contracts) and compose customer correspondence You will be responsible for reporting against contracts and completing post contract data analysis You will be involved with post contract management and performance monitoring You will support field based staff with regard to various administration tasks You will manipulate large data sets using Excel and Qlikview You will be responsible for updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets You will be answering incoming telephone calls and dealing with general customer queries You will Provide support to other areas within the department as required You will undertake ad hoc analysis as and when required Key Requirements What you should have: You have a minimum of 2 years’ experience working in a complex administrative role. You will be experienced in working with and analysing large data sets You have prior experience being a part of a customer support team and understand the needs of a customer You have experience collaborating with peers and forming agreements across cross-functional teams. You are skilled at explaining complex information succinctly and clearly. You will be able to manage effectively multiple work streams, whilst keeping the customer focus at the highest level.