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TSYS Managed Services
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Coventry, West Midlands
Customer Service Advisor - Recoveries
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Job Type: Full-time |
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Salary: £18,200 per annum |
Overview
We are currently looking for a Customer Service Advisor - Recoveries to join our existing Customer Assistance team based in Coventry. With immediate starts available, you will join us on a full time, permanent basis working 40 hours a week between the hours of 8am -8pm Mon-Fri and 8am-5pm Sat-Sun. In return, we are offering a competitive starting salary at £18,200 increasing to £19,300 after 6 months Service. TSYS Managed Services EMEA are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services. Do you have experience in dealing with Customers? Do you want to make an impact by helping Customers while building your career and developing your knowledge? As our Customer Service Advisor, your primary objective will be to assist customers with payment options on overdue amounts on their credit cards or those dealing with financial difficulty. You will need to have an empathetic approach to assisting your customers to ensure you get the correct outcome. Benefits of joining us: As well as a competitive salary, and a fast paced, fun working environment this role comes with the following benefits; - Monthly and quarterly awards - Social activates and incentives - 29 days holiday, including bank holidays (with the option to buy/sell up to 5 days) - Peoples Pension scheme - Limited free on-site parking - On-site canteen - MediCash Plan (on completion of 4 month service) - Cycle to work Scheme (on completion of 6 month service) - Free tea and coffee Key duties and responsibilities of our Customer Service Advisor: - Taking inbound/outbound calls to assist customers with a number of different queries - Processing debit card payments - Helping customers experiencing financial difficulty with respect and empathy - Keeping up to date with policy changes through the user of internal systems and training - Raising any potential problems to management and other appropriate teams - Working with debt management companies - Processing Payment Plans - Complaint Handling - Rapport building - Negotiating the repayment of arrears Our ideal Customer Service Advisor will have: - Minimum of 12 months previous experience within a customer focused role either in a contact centre or face to face environment - Excellent listening skills - Polite and clear verbal communication skills - Good IT and computer skills - An enthusiastic work ethic - Display Empathy and understanding when speaking and listening to customers - The ability to work as part of a team If you are passionate about putting customers first, are motivational, inspirational, results driven with a passion to succeed and are able to start IMMEDIATELY, then click APPLY now to become our next Customer Service Advisor. All successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process. TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.