Customer Service Representative - Immediate Start

TSYS ,
Coventry, West Midlands
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Job Description

Every day, the people of TSYS and Netspend improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you. Do you have previous experience of dealing with customers in either a contact centre or face to face environment? Do you want to work for a Company with a great training programme and career progression opportunities? Are you available to start immediately? TSYS Managed Services EMEA (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services. We are currently recruiting for Customer Service Representatives to join our existing busy and exciting team in Coventry on a full time, permanent basis. As an Customer Service Representative your main responsibility will be to answer inbound queries from our customers, building & maintaining customer relationships and updating internal systems. This is a purely inbound customer service role with NO SALES. You will need to have flexibility to be to work various shift patterns across 40 hours a week between the hours of 8am and 10pm Monday to Sunday. In return we offer a great benefits package, a competitive salary and immediate start dates. Main Responsibilities * Taking inbound calls to assist customers with a number of different queries including but not limited to; balance transfer requests, statement queries, interest queries and holiday notifications * Processing debit card payments * Building and maintaining customer relationships * Complaint handling including resolving and logging of complaints as well as escalating to the appropriate teams where necessary * Keeping up to date with policy changes through the use of internal systems and training. * Raising and potential problems with management and the appropriate teams. * Ideal Candidate will have * Previous experience within a customer focused role either in a contact centre or face to face environment * Excellent listening skills * Polite and clear verbal communication skills * Good IT and Computer skills * An enthusiastic work ethic * The ability to work as part of a team Customer Service Representative Benefits: As well as a competitive salary, ongoing training provided by a dedicated onsite training department and a fast paced, fun working environment this role comes with the following benefits: * 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days) * Peoples Pension scheme * Free on-site parking * On-site canteen * Eye Care Vouchers * MediCash Plan (On completion of 6 month service) * Cycle to work Scheme (On completion of 6 month service) * Free tea and coffee If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click APPLY now to become our next Customer Service Representative! Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process. TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Not Ready to Apply? Join Our Talent Community!! US Applicants: TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here. Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com. EOE/Minorities/Females/Vet/Disability Outside of US Applicants: TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reass

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