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Hays Specialist Recruitment Limited
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Coventry, West Midlands
Customer Service Advisor, Evenings
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Contract Type: Contract |
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Salary: £8.46 per hour |
Overview
Customer Service Job, Coventry, Evenings Your new company You will be working within financial services on behalf of a renowned UK based business. This company is looking for hardworking and motivated individuals to join its excellent team. Your new role You will be working in a fast-paced environment, receiving inbound calls from a variety of customers, as such you will need to have an excellent telephone manner and previous customer service experience. You will also be logging calls while speaking to customers, this will require great attention to detail and logging accuracy. While this role will involve some KPI's and targets, the most important one will be around your call qualities so you need to have close attention to detail. What you'll need to succeed You will need to have previous customer service experience, ideally within a contact centre or financial services background, excellent telephone skills are crucial. This company thrive on teamwork so in order to be successful in this role you will need to have a strong work ethic and be driven to do your best for both the customer and your team. This role will require you to use the company's in-house systems, you will therefore ideally have good working knowledge of the Microsoft office package with strong IT skills. Most importantly in this current climate we are all facing new challenges daily, you will need to have excellent repour building and interpersonal skills when speaking to customers to support them during this difficult time. What you'll get in return This business is offering £9.48 per hour working 35-40 hour week doing afternoon and evening shifts, this may also include some weekends. For this role you will also be given the opportunity to work from home, you will benefit from full training from the safety of your home during these unprecedented times. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk