Product Features
Blog
Contact Us
Sign In
Smartsearch Recruitment
,
Littlehampton, West Sussex
Customer Service Advisor
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £20,000 per annum |
Overview
Customer Service Advisor, Based in Littlehampton, Salary £20-23k training and development support We have an exciting opportunity for a Customer Service Advisor to work for a property management company in Littlehampton. Applicants will ideally have experience within a Customer Service related role. Experience as a Lettings Administrator or from within property management or housing would be an advantage but is by no means essential. Customer Service Advisor Key Duties: Handling incoming telephone calls and e-mails, transferring or referring to other departments as appropriate, ensuring a high level of customer service at all times. Arranging repairs to managed properties as appropriate, liaising with contractors for estimates, updating Qube database with jobs, checking financial position of property before proceeding with works, raising works orders, monitoring progress of job using Qube, chasing contractors as necessary and handling invoices once received. Loading invoices for both routine maintenance and specific works onto Qube database for approval, ensuring correct allocation against property, fund and heading. Collating and issuing circulars for distribution to Leaseholders and generally assisting the Property Managers as necessary Organise and control property keys, ensuring that keys are labelled clearly, on the correct hook and are signed in and out by contractors. Handling simple breaches of the lease such as noise complaints, parking violations and leaking overflows and writing appropriate letters to leaseholders, taking advice from senior staff where required. Ensuring that the lease terms are referred to and quoted in the correspondence. Handling utility bills for managed properties, ensuring that they are accurate and then processing these for payment through Qube Monitoring the weekly planning lists for any new applications submitted on managed estates or to identify potential new business opportunities. Arranging annual Landlord Gas Safety checks on any communal boilers, ensuring compliance with regulations Provide front of house reception cover Generally assisting management with anything else that the business requires. Candidate Requirements: Ideally have experience in a customer service advisor role Experience as a Lettings Administrator, Housing Administrator or from within the property management sector would be an advantage Good telephone and face to face customer service skills Good all round administrative skills Have a good working knowledge of Word, Excel & Outlook and other IT systems. What’s in it for you? The company value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to them, and they work hard to make sure everyone feels a valued part of the organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits: Workplace Pension 24 days’ annual leave Bank Holidays (pro-rated accordingly) Training/further education support If this sounds like the opportunity that you have been looking for then please apply attaching your CV. Key words: Part time Accounts Administrator, Credit Controller, Purchase Ledger Clerk. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.