IT Support Engineer - Up to £25,000 Benefits

Recruitment Genius ,
Oldham, Greater Manchester
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

IT Support Engineer - Oldham, Lancashire Salary: £20 - 25k Benefits: - Annual bonus, Pension Plan, On Site Gym As a software and support solutions provider to the UK steel industry, this company are looking for an ambitious, hard-working IT professional to join their existing IT Support Team. The ideal candidate will be a bright, friendly and reliable individual who can multi task and work flexibly within a busy office environment. A confident communicator with good interpersonal skills and ability to learn new skills is a must. You will be required to possess excellent problem-solving skills and the ability to work alone using your own initiative and as part of a team. Reporting to the IT Manager you will be responsible for the handling of Support Issues through their full life cycle in a structured and methodical manner until a final resolution has been achieved and communicated with the customer. This resolution will be achieved using any combination of remote support, telephone advice and on-site visits. Responsibilities: - Provide Technical Support for all our customers' IT Systems - Provide Technical Support for our bespoke ERP software packages - Monitoring and troubleshooting of Daily Server Backups and housekeeping checks - Work with 3rd party suppliers and Support Teams to resolve escalated incidents related to the IT estate - Create and maintain Technical Documentation Essential Skills/Experience: - Experience in an IT Support role or similar - Experience supporting Windows Desktops - Windows 7 and above Office 2010 and above - Active Directory and Group Policy Administration - Working knowledge and understanding of Backup Systems - Experience of WAN & LAN Networking Concepts including: TCP/IP, WLAN, VPN DHCP, DNS - Experience of Peripheral setup and troubleshooting - Good knowledge of Virtualisation - ideally Hyper-V - Good understanding of IT security (Anti-virus, Malware, Anti-Spam, Windows Security) - Android / iOS mobile platforms - Full UK Driving Licence

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