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Parkside Accounting and Finance
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Milton Keynes, Buckinghamshire
Customer Experience Representative
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Salary: £20,000 per annum |
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Overview
We are working with a great client in Milton Keynes looking for people to join their growing team What will I be doing Handling inbound calls in volume. Adherence to Customer SLAs, KPIs and standards. Responsible for upholding the relationship with both internal and external customers. Responsible for delivering excellent customer experience to all levels, every time Monitoring helpdesk inbox and dealing with queries, escalations etc. Specific Required Skills Excellent communication skills Excellent customer service skills Strong computer and database proficiency A good team player The ability to multi-task and prioritise workload Positive attitude to a changing environment Excellent attention to detail and accuracy Customer focus, empathy and understanding Meet and strive to exceed call quality KPIs