Customer Services - Collections Recoveries

Total System Services ,
Milton Keynes, Buckinghamshire
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Overview

Job Description

Every day, the people of TSYS and Netspend improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you. Are you a confident negotiator with first class communication skills? Do you have previous Customer Service experience you want to develop in a new role? Are you able to solve problems using your initiative? TSYS Managed Services EMEA (TMS) are currently recruiting for Customer Service Specialists to join our Credit Services team in Caldecotte, Milton. You'll communicate with customers about issues with their credit card payments, using your skills and initiative to negotiate a suitable resolution. You'll need to be empathetic and a good listener, and you'll get a great sense of satisfaction from knowing you've made a difference to a customer by helping them take the first step towards resolving their financial issues. You will join us on a full time, permanent basis working Monday to Friday with alternating Saturday mornings, as well as this we can offer a competative salary of 20,467 . Main Responsibilities * Inbound and Outbound calls dealing with queries from customers who may be over their credit limits, missing payments and in financial difficulty. * Completing and processing payment plans. * Setting up direct debits. * Processing debit card payments. * Building and maintaining customer relationships. * Complaint handling including resolving and logging of complaints as well as escalating to the appropriate teams where necessary. * Keeping up to date with policy changes through the use of internal systems and training. * Adhering to FCA/Lending standards board guidelines. * Raising and potential problems with management and the appropriate teams. What we are looking for in the Ideal Candidate * Previous experience within a customer focused role over the phone or face to face * Excellent listening skills * A patient and a calm demeanor * Experience dealing with difficult customers * The ability to be empathetic when needed * Polite and clear verbal communication skills * Exceptional overall communication skills * Good IT and Computer skills * An enthusiastic work ethic * The ability to work as part of a team Benefits: As well as a competitive salary, ongoing training provided by a dedicated onsite training department, a fast paced, fun working environment and modern, purpose built offices this role comes with the following benefits: * 21 days holiday, excluding statutory holiday entitlement * Holiday Buy/Sell Scheme (With the option to buy/sell an additional 5 days) * Peoples Pension scheme * Free on-site parking * On-site canteen * Eye Care Vouchers * MediCash Plan (On completion of 4 month service) * Cycle to work Scheme (On completion of 6 month service) * Free tea and coffee If you are passionate about putting customers first with a passion to succeed then click APPLY now to become our next Customer Service Specialist! Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process. TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Not Ready to Apply? Join Our Talent Community!! US Applicants: TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here. Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com. EOE/Minorities/Females/Vet/Disability Outside of US Applicants: TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationalit

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