Customer Care Guide

City Cycle ,
Milton Keynes, Buckinghamshire
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Overview

Job Description

Description About the Company Headquartered in Waterloo, Wisconsin, USA Trek Bicycle Corporation is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world's most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. Our mission is to create products we love, provide incredible hospitality to our customer, and to change the world by getting more people on bikes. We value our team, making sure the best is on the field. We value new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast - turning ideas into reality. Position: Customer Care Guide Location: Milton Keynes, UK Job Type: Full Time, Permanent Do you take pride in delivering outstanding Customer Care? Do you have a detailed knowledge of the cycle industry? Would you love the opportunity to join a thriving business where your colleagues really love the product they sell? If you are all of the above, then Trek's Customer Care Guide role could be for you! The successful applicant will work with the Customer Care Ecommerce Team for the UK and support the wider Customer Care team with ad-hoc tasks, which will include weekend work. Key Responsibilities * Provide excellent Customer Care to all Trek customers * Take ownership of any customer care queries, ensuring that all matters are dealt with in an efficient and timely manner * Have a professional telephone manner and good written communication * Liaise with all departments across the business, to ensure the timely and professional delivery of services and or products * Be flexible and adaptable in your approach to customer's needs * Record details of inquiries, comments and complaints and actions taken * Follow up on customer interactions Person Specification: ESSENTIAL * Availability to work weekends * Bicycle product knowledge & experience * Can-do attitude * Minimum 3 years' experience dealing in a customer service environment * Minimum 2 years' experience of dealing with maintenance/technical issues preferable from within the cycle industry * Used to working to tight deadlines in a fast moving environment * Ideally experienced in various IT environments and have a good grasp of the web * Excellent communication skills, written and verbal * Advanced Computer skills with all elements of Microsoft Office DESIRABLE * Cytech qualification or equivalent * Polish/Czech/Slovak speaking To apply for the above vacancy, please forward your CV along with a covering letter, detailing why you believe you are the right person for the role. No Agencies. We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish

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