Customer Service - Fraud Enquiries

TSYS ,
Milton Keynes, Buckinghamshire
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Job Description

Every day, the people of TSYS and Netspend improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - we may have the right place for you. TSYS Managed Services EMEA (TMS EMEA) has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions. We are currently recruiting for Customer Service Agents to join our specialist Fraud team in Milton Keynes. We are offering a competitive salary plus excellent benefits, withFull Time, permanent positions available. TheCustomer Service Advisoris responsible for liaising with our clients customer base regarding transactions on their account/s that have been deemed potentially fraudulent or the customer feels is fraudulent. The team member will be responsible for delivering an exceptional customer experience during any contact they have with the customer, and they will also be responsible for arranging new cards to be issued in cases where fraud has been confirmed. Key responsibilities: * Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client * Contacting customers to establish authenticity of transactions, following correct internal procedure * Adopting appropriate questioning techniques to deal with card holders * Handling queries to the satisfaction of the customer and the department * Taking appropriate preventative action in order to minimise losses to the client * Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met. * Resolution of non-technical queries The ideal candidate will: * Have previous contact centre experience, preferably in the financial industry * Have credit card/ banking industry experience * Have excellent communication skills * Be enthusiastic and flexible with the ability to work as part of a team * Working hours: Roles are available on a full time basis, working 40 hours per week with shifts on a rota basis between 8am - 10pm Monday to Sunday. Benefits: As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits - - 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days) - Free on-site parking - Peoples Pension scheme - On-site canteen - Eye Care Vouchers - MediCash Plan (On completion of 6 month service) If you are passionate about putting customers first, are motivational, inspirational and results driven with a passion to succeed then clickAPPLY now!! Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process. TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Not Ready to Apply? Join Our Talent Community!! US Applicants: TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here. Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at PayandBenefits@tsys.com. EOE/Minorities/Females/Vet/Disability Outside of US Applicants: TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.

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