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Manpower
,
Rayleigh, Essex
Housing Allocations Officer
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Salary: £22000 - £25000 per annum |
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Overview
Due to expansion our well established client based in Rayleigh, Essex is looking for a Housing Allocations Officer. The team you will be joining is responsible for allocating bed spaces to Service Users in a timely manner, working closely with the transport team to deliver an exceptional Service User experience. This role will support the Manager to ensure bed spaces are allocated within target. Administer and deliver the provision of accommodation services, manage the day to day activities and accommodation matters in accordance with their contractual obligations. Working collaboratively with regional teams and stakeholders will be critical to ensure success. DUTIES AND RESPONSIBILITIES: Overall responsibility for allocating accommodation, ensuring full compliance and meeting all contractual and financial obligations. Role model and assist the team leaders to manage, motivate and support the team in order to deliver contractual service. Ensure the allocation process is effectively managed to maximise income collection and Service User satisfaction. Conduct regular analysis of vacant bed spaces to ensure availability in line with Service User demand. Create a positive, continuous improvement culture within the team; embedding and managing through the principals of reward, recognition, ownership and accountability. Produce high level reporting for senior management, identifying trends and risks. Build and maintain good relationships with internal colleagues, third parties and external organisations to support service delivery. Ensure effective management of risks through planning and service delivery; including escalating to senior management for action in a timely manner. Work collaboratively and proactively with the regional teams to ensure client, customer and service users receive an exceptional service. REQUIRED SKILLS: Proven commercial background and experience within housing or property management Able to work on own initiative, as well as part of a team Good time management and able to multitask Results focused and able to meet deadlines Build good working relationships with others Communicate effectively at all levels Excellent customer service skills Great attention to detail and accurate record keeping Good computer skills including Microsoft Office Software Hours: Mon-Fri 40 hours per week 8.30am-5pm Salary: £22,000-£25,000 depending on experience Interested in this permanent role, based in Rayleigh, Essex? Please email or contact me on 07483 340870.