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Riverside
,
London, Greater London
Service Manager (Housing)
Overview
Job Description
Riverside have a new opportunity in Westminster for a Service Manager, working full-time, on a permanent basis. You'll earn £29,512 per year+ £4,000 London Weighting Allowance. Who you'll be helping The successful applicant will work across two accommodation-based mental health and homelessness services in Westminster. Each service comprises a number of buildings. You will primarily be responsible for the health and safety, compliance and other practical aspects of the services. We aim to support our customers to build key life skills, confidence and self-esteem and work towards moving customers onto more independent accommodation or to access training and education services. You can read more about our scheme here. While Riverside does have roles for carers, this is a role perfect for those looking for support work. What will you do? You will line-manage colleagues on the night team, and those on the day team whose focus is the housing aspects of the job. You will be responsible for the operational management of a service or group of services; within a supported housing and/or retirement living setting. Effectively manage a team to provide a high quality customer focused service, ensuring delivery of legislative and contractual performance requirements. Report to the Area Manager, the post has line management responsibilities for Support Workers, Housing Officers, Night Assistants and Project Assistant. Day to day Your key responsibilities as a Service Manager will include: • Service delivery and contract management • Liaising with Commissioners and stakeholders • Working with internal colleagues in Asset Services, Human Resources and IT • Working with partners to deliver quality commissioned services and homes for customers in the patch For a deeper understanding of your responsibilities, take a look at the job description linked below. Does this describe you? An understanding of mental health and homelessness is essential as these are the client groups we work with. You will work within a supportive management team. You have an understanding of internal and external operational issues facing Care & Support services. You will have experience managing services and teams in a housing and/or support environment as well as working with vulnerable customers. Driving performance, service improvement and meeting KPI's. Click on the job description linked below to see a full list of our essential requirements. What's in it for you? In return for your hard work and dedication, we offer you: • Access to ongoing personal career development opportunities through Learning Zone • 5% salary increase after 18 months' service, dependent on performance • Opt-in to our auto-enrolment pension scheme • 25 days holiday per year (plus bank holidays) • Tax-free bikes and car loan scheme • Eye tests, glasses and lenses • Riverside Rewards scheme and app, providing valuable access to discounted benefits including high street and online savings Who are Riverside? We are one of the UK's leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 160 local authorities in England and Scotland and housing 100,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods. Is Riverside for you? We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect. We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. If you're thinking of joining us as a Service Manager, we'd love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work. Please note: Riverside are putting in measures to protect candidates and our colleagues from Covid-19. Whilst we are still continuing to recruit for this position and other roles in the organisation we will be implementing virtual interviews.