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Mulberry Recruitment
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Lightwater, Surrey
International Claims Manager
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
International Claims Manager Location : Lightwater Salary £35-42,000 benefits free parking My client who are based in Lightwater are looking for a Claims Team Manager to join their team. We are looking for candidates who have got a background within Management and ideally Medical Claims. On a daily basis you will be responsible for managing a team of 4 people and you will have a deep understanding of the claims process, systems and protocols. Daily Duties Drive continuous improvement within the department through audit findings, process review, action plans and through training and guidance on operational initiatives. Manage the workload in the department ensuring that claims are within service standards as agreed with Head of International Claims. Motivate the UK claims team; drive engagement, excellent communication, training and productivity. Ensure claims are settled in accordance with the terms of the policy and that cost containment and leakage reduction measure are applied. Maintain professionalism whilst ensuring that all communication is timely and jargon free. Maintain awareness of cultural differences and requirements in various locations. Whilst providing excellent customer experience and ensuring a seamless delivery, develop skills and knowledge in the department, to ensure the quality and quantity of work is at an excellent standard. Identify, suggest and deliver improvements that will drive cost improvements (cost containment), improved customer experience and improved efficiency. Develop and manage statistic/trend error reporting, feedback and coaching records, action and remedial plans, and cost impact tracking. Complete file audits on a proportion of claims per team member per month and ensure that results are recorded and acted upon. Provide training to our emergency assistance provider and be prepared to act as the out of hours referral point. Coordinate the day to day running of the department to include; work allocation, annual leave, absence, time keeping, huddles, 121s, meetings and staff training. Essential skills High level of technical, process and systems knowledge. Knowledge and experience in handling high cost international health claims. Ability to define audit requirements, conduct claims audits and provide appropriate feedback. Knowledge of global healthcare trends, particularly in relation to cost containment. Ability to analyse and interpret data and deliver appropriate changes. All round excellent communication skills (empathy, rapport building, influencing, negotiation including ability to manage challenging communication, achieving desired result). Works well under pressure with excellent prioritisation skills. Ability to use Microsoft Office applications, Excel, Word, Powerpoint etc. Reliable in attendance, quality and quantity of work, attitude and versatility. Solution driven with a positive approach to achieving results. A good team player, builds strong local and remote relationships. A detailed knowledge of international private medical insurance claims is essential.