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Biffa
,
Barlborough, Derbyshire
Administration Team Manager
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Job Type: Full-time |
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Overview
Biffa are currently looking for a Customer Administration Team Manager based at our Midland Court office in Barlborough to supervise and manage the efficient running of the multi-facetted Specialist Services Central Administration office. The successful candidate will support the raising of customer invoices to a value or circa £3.5m per month, support with raising 3rd part conveyance notes to a value of circa £3m a year and support all aspects of the sourcing function. The Team Manager will also support the wages/accounts payable functionality within the department, provide training/coaching/mentoring to ensure a cross fertilisation of skills within the team and complete the job role to cover. The successful candidate will also assist the Head of Quality, Administration and Compliance with project work as required and provide administration support to the Managing Director of Specialist Services. Principal Accountabilities - Management of the central administrative office, and direct line management of Nine administrators including of individual performance management, training & mentoring in order to maintain an efficient and engaged team. Prepare and oversee monthly excel profit and loss accounts to enable accurate and timely period financial reporting. Manage the input of drivers, operatives and agency workers across the business units within the company guidelines and strict deadlines. Manage the inputting of orders to central system to allow, accurate reporting, timely payment to suppliers, and subsequently support service provisions. Raising manual customer invoices correctly to ensure accrued revenue is reduced, and collection of monies owed can be carried out with ease. Provide assistance to the Head of Quality, Administration & Compliance with reporting. Including the reconciliation of Self Bill accounts, debt management and consolidated invoice reconciliation. Nature and Scope - Central Administration Supervisor is responsible for ensuring that the Administrative team is fully managed, which will include conducting 121's, quarterly team meetings. This will also include all aspects of performance management, including compliance with the company's policies and procedures. This role is responsible for supporting the personal development of all team members, by ensuring all feedback is given in a constructive fashion and development plans are in place for all team members. Through actively supporting and working in partnership with the Customer Services and Regional Operational Teams, to ensure timely and accurate information is produced to support the preparing of reports, raising of invoices and resolution of queries. This role is to provide administrative support to the Managing Director of Specialist Services. This role requires daily and weekly and monthly planning horizons based upon the department's projects and activities. The role is required to produce a fixed report on weekly and monthly basis. The role operates within the constraints of the fixed reporting timelines, however innovation to become more productive and efficient is highly encouraged. This role is a hands-on role involving the use of many personal skills such as relationship management, people and resource management. With the ability to build key internal relationships at all levels up to Senior Management within the business across a number of departments as well as the ability to build key relationships with external customers. The post requires good time management and will liaise with internal and external personnel. Person Specification - GCSE or equivalent in Maths and English. Computer Literate and confident in using Microsoft Office packages/Email. Strong leadership and people skills with a good coaching ability. Strong administrative experience. Working knowledge and understanding of financial profit and loss accounts. Strong knowledge of Excel. Ability to communicate in writing, on a one to one basis, via the phone with all levels including management, team members and internal/external customers. Ability to multi-task. Ability to plan, organise, prioritise and delegate. Ability to keep to strict deadlines. Willingness to adapt and develop skill-sets and knowledge as determined by post/business. Manage and support overtime as and when required including Sunday working. About Biffa: Here at Biffa, we have a friendly, open and honest culture that's based on mutual trust and respect. very proud of what we do and are continually striving to be better. We listen to our employees and care about what our employees think. At Biffa, you'll have a real opportunity to make a positive contribution to our business, our customers, and to the communities in which we operate. We're committed to helping our people fulfil their potential. You'll find many exciting opportunities and challenges with us and people are rewarded fairly for their efforts, recognising the valuable contribution that everyone makes to our business. In return for your efforts you will receive a competitive benefits package including bonus, pension, company car and a discount scheme with many high street retailers and entertainment venues. Biffa - Valuing Difference - We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Biffa is therefore committed to promoting equality and diversity in all areas and places great importance on ensuring it is a diverse and fulfilling place to work.