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Kube Recruitment
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York, North Yorkshire
Customer Service Exceutive
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Job Type: Full-time |
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Salary: £17,900 per annum |
Overview
Customer Service Executive Based outskirts of York - commutable from York, Harrogate and Leeds (would need own transport due to the location) Benefits - 28 days holiday, Flexitime, Free onsite Gym, Incremental holiday bonus scheme offering up to 5 days extra holiday days, Staff discount scheme, Free staff nights out and events, onsite creche available, excellent training both soft skills and technical £17,970 salary and rising with progression Would you like to work at one of the best offices in the York area? For a client who offer some of the best benefits. We are looking to recruit candidates who are passionate about customer service who like to go above and beyond, so customers are happy. Your new position - Competently provide quotes, answer queries regarding our client’s websites and products Process existing insurance policies outlining any specific term and conditions which clients should be aware of Amend and understand existing policies, including the direct debit guarantee and FSA scripts. Issue all policy documentation with the relevant inserts. Receive incoming calls, make follow up calls to both clients and brokers directly, following diary procedures Follow compliance Policy termination and return of premiums Meet and exceed targets and demonstrate examples of this within daily tasks What skills and experience are we looking for? A happy and positive attitude Enjoys working in a busy team Empathize with client’s needs and balance these with the needs of the business Good interpersonal skills Good organisational and planning skills Excellent knowledge and understanding of, websites and PC systems Due to the volume of applications we receive if you have not heard from the managing consultant within 1 week please assume you have not been short listed. Kube Recruitment Solutions Ltd. is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Kube Recruitment Solutions Ltd is acting in the capacity of an Employment Agency for permanent appointments.