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Gear4Music
,
York, North Yorkshire
Customer Service Advisor - Norwegian Speaking
Overview
Job Description
Join our team at Gear4music! Launched in 2003 and now with over 2 million registered customers, Gear4music is the UK's largest retailer of musical instruments and music equipment. We operate across all genres and offer solutions for everyone - from rock 'n' roll to classical, from studio to stage. To support the growth of our business, we are looking for talented individuals to join us at our HQ in York, England - click here to visit our careers page to learn more about work life at Gear4music. Job Description Our growing team is looking to recruit a Norwegian speaking Advisor to join our fantastic multilingual customer service team. This is a great opportunity for an interesting career within the music products industry. Being a Customer Service Advisor at Gear4music, you will play a crucial role in providing first-class service to our customers in the Norwegian market. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment. Responsibilities: Answering inbound calls (and a few emails) from customers Providing customers with friendly and professional advice on a wide range of musical instruments & equipment Resolving challenging customer enquiries and escalating where appropriate Becoming a valued member of our specialist Customer Service team! Role Requirements - To be successful in your application, please ensure that your experience aligns with the following: Essential Skills Multilingual - excellent written and verbal communication skills in English and Norwegian Confidence and an exceptional telephone manner with the ability to build rapport with customers Desired Skills Some experience of working in a customer service environment Computer literate to a high standard, with good Microsoft Office skills A good knowledge of musical instruments and equipment would be hugely beneficial Personal Qualities Reliable and committed to providing first class advice and service Highly communicative Ideally have an interest and appreciation of music What we offer: Competitive salary Generous staff discount on all musical products Cycle to work scheme Free car parking Corporate eye care Refer a friend scheme Free flu jabs Employee Assistance Programme. We have junior level positions available where we can provide full training and support and also senior level positions for more experienced candidates. If you would like to further your career with a dynamic, growing company, where you can expect to be rewarded for hard work - please apply today! We are an equal opportunities employer and welcome applications from all sections of the community.