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Gear4Music
,
York, North Yorkshire
Customer Service Advisor
Overview
Job Description
Join our team at Gear4music! Launched in 2003 and now with over 2 million registered customers, Gear4music is the UK's largest retailer of musical instruments and music equipment. We operate across all genres and offer solutions for everyone - from rock 'n' roll to classical, from studio to stage. To support the growth of our business, we are looking for talented individuals to join us at our HQ in York, England - click here to visit our careers page to learn more about work life at Gear4music. Job Description As Gear4music continues to look towards the future we are excited to bring on board a number of passionate professionals to form part of our dynamic, growing Customer Services team. As providing a first class service to our international customers is our number one priority, we are looking to hire additional staff members on a permanent basis. Responsibilities · Answering inbound calls (and a few emails) from customers · Providing customers with friendly and professional advice on a wide range of musical instruments & equipment · Completing general office administrative duties · Resolving challenging customer enquiries and escalating where appropriate · Becoming a valued member of our specialist Customer Service team! Role Requirements - To be successful in your application, please ensure that your experience aligns with the following: Essential Skills · Excellent written and verbal communication skills · Confidence and an exceptional telephone manner with the ability to build rapport with customers · A good knowledge of musical instruments and equipment is vital Desired Skills · Some experience of working in a customer service environment · Computer literate to a high standard, with good Microsoft Office skills · Reliable and committed to providing first class advice and service · Highly communicative · Ideally have an interest and appreciation of music · Additional spoken language (desirable but not essential) Useful Information This is a permanent role, working week: 39.5 hours per week Monday-Friday (this may include two Saturdays or Sundays per month in exchange for a weekday off). What we offer: · Competitive salary · Generous staff discount on all musical products · Cycle to work scheme · Free car parking · Corporate eye care · Refer a friend scheme · Free flu jabs · Employee Assistance Programme If you would like to further your career with a dynamic, growing company, where you can expect to be rewarded for hard work - please apply today! We are an equal opportunities employer and welcome applications from all sections of the community.