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Gear4Music
,
York, North Yorkshire
Customer Service Advisor - Danish Speaking
Overview
Job Description
Our growing team is looking to recruit a Danish speaking Advisor to join our fantastic multilingual customer service team. This is a great opportunity for an interesting career within the music products industry. We have junior level positions available where we can provide full training and support and also senior level positions for more experienced candidates. Customer Service Advisor Being a Customer Service Advisor at Gear4music, you will play a crucial role in providing first-class service to our customers in the Danish market. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment. Essential Skills * Multilingual - excellent written and verbal communication skills in English and Danish. * Confidence and an exceptional telephone manner with the ability to build rapport with customers Desired Skills * Some experience of working in a customer service environment * Computer literate to a high standard, with good Microsoft Office skills * A good knowledge of musical instruments and equipment would be hugely beneficial Personal Qualities * Reliable and committed to providing first class advice and service * Highly communicative * Ideally have an interest and appreciation of music Useful Information * As market leaders Gear4music are able to offer highly competitive remuneration packages, based upon skills & experience * Working week: 39.5 hours per week Monday-Friday * This may include two Saturdays or Sundays per month in exchange for a weekday off Things to Consider You must have eligibility to work in the UK, the ability to work from our office in York, and be multilingual in English and at least one other language as stated above. You must also be able to demonstrate good technical musical knowledge in order to be considered for a position. About Gear4music Launched in 2003 and now with more than 1 million customers, Gear4music is the UK's largest retailer of musical instruments and music equipment. We operate across all categories and offer solutions for everyone: from rock 'n' roll to classical, from studio to stage. To support the growth of our business, we are looking for talented individuals to work at our HQ in York. In return we can offer a competitive salary, generous staff discount on all musical products, plus company benefits including; a cycle to work scheme, free car parking, corporate eye care, refer a friend scheme, pension scheme and free flu jabs as well as an Employee Assistance Programme. If you would like to further your career with an ambitious growing company, where you can expect to be rewarded for hard work, please apply today.