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Link Asset Services
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Leeds, West Yorkshire
Technical Trainer
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Job Type: Full-time |
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Overview
Company Description Link Asset Services is a fast growing, dynamic business with market leading positions across our areas of expertise - funds, market services, corporates and private client, and banking and credit management services. With offices across the UK and Europe we are part of Link Group who are headquartered in Australia. A truly global organisation, Link Group provides us with a strong platform to realise our growth ambitions and continue to build on our success. You can play a key part in this - at Link Asset Services we recognise the importance of supporting and developing our people, so we listen to colleagues, train our teams and invest in great working environments. Add to that a culture that champions respect and integrity, a diverse and inclusive colleague base and a commitment to positively influence the communities we work with and you’ll get a flavour of life at Link. At the bottom of this role advert, you’ll find more information on why you’ll enjoy working with us… Job Description The role holder will be key to rolling out technical processes and procedures in both a classroom environment and through side by side and group coaching. They will support the TA department with all training requirements.They will act as a central point of reference on all elements of technical and systems support to people and may also provide support on soft skills learning.This is a critical role in ensuring that all administrators within the department have the knowledge to perform their role and also have an escalation point where there is a learning gap.The role holder will also act as a link between the operational and central training support teams and engage in gap analysis and communication of new materials coming from the wider business.Act as a point of contact for the escalation of technical and customer queries and provide oversight of BAU work within the TA operation and provide relevant sign off as appropriateThere will be a requirement to work with colleagues at remote sites efficiently and effectively and as a collaborative team Be the "go to" experienced referral point within the operation for all technical training queries Provide coaching and local training support to the operational team Support the learning needs analysis process and proactively identify opportunities for development Work with internal teams in order to design and deliver training solutions Managing relationships in order to ensure any design and delivery is compliant Ensure that all training materials are kept up to date Maintain individual training records and analysis for any training delivered Ensure that change and business improvements and project updates are built into the training cycles Provide support to the leadership teams across all TA sites Qualifications Required Investment Operations Certificate Technical expertise of TA product and procedures Ability to work with others to achieve tight deadlines Strong and effective communication skills both verbal and written Analytical experience and ability to identify trends and root cause Solid understanding and application of TA systems Ability to coach and influence teams and individuals Ability to use Microsoft Office programmes Desirable Experience within the Financial Services/Funds Industry Coaching/Training qualifications Working knowledge of CASS rules Service excellence knowledge Experience of specific systems training Additional Information Please be aware our Leeds office is relocating to brand new offices in Leeds City Centre from January 2020. Link Group’s purpose statement 'Together we achieve’ reflects how much we value working together: with each other; with our clients; and with third parties, to help everyone achieve success - both personal and professional We have an on-going commitment to career progression, training and education as well as a competitive compensation and benefits package that under pins this. At Link, you’ll find we support achievement and celebrate success. So, if you want to be a part of this, click the 'I’m Interested’ or Apply button…