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Whitehead Recruitment Ltd
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Broadheath, Greater Manchester
Technical Support Advisor: Aluminium: Altrincham UK
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Technical Support Advisor: Aluminium: Altrincham UK Our client is a leading producer of aluminium systems in Europe, with branches in many European countries. A Technical Support Advisor is needed to assist day-to-day general technical support/solutions for, but not limited to, our fabricators/installers, estimating department and sales team. - Understand and advise upon system manuals from curtain walling, windows and doors. - Assist at the front end with architects/specifiers/sales team to choose the correct products on their projects. - Attend meetings to discuss requirements as above and decide upon the most relevant and competitive system for project - Use system manuals to find answers for Customer, if the issue cannot be solved escalate to Head Office for support. - Working within a Technical team to handle customer requests via e-mail or telephone. - Handle complex or difficult customer issues to achieve prompt resolution Responsible for the management/co-ordination of all assigned issues throughout the support and remediation lifecycle including providing the Customer with timely and accurate updates. Providing customers with product usage advice and guidance. The role will also include delivering some traning sessions on systems. The Person Ideally from a systems house background, with a similar role. The successful candidate must have some knowledge of curtain walling, windows & doors and knowledge of Logikal software is preferable. Excellent written and verbal communication Attention to detail Time Management Planning and organisational skills Good computer and database skills Benefits: On-site parking, Private medical/dental insurance, Bonus scheme