Team Manager (Technical)

Our client is looking for Team Manager (Technical)

Competencies:

3+ years of experience managing operations for business process outsourcing (BPO) or call center clients, preferably within the Customer Service and Retail Client space.

Strong leadership, interpersonal, and communication skills.

Ability to analyze data and metrics to make decisions that improve performance.

Strong organizational skills and the ability to manage multiple ramps and product launch simultaneously.

A team player with a positive attitude and the ability to inspire others.

Qualifications:

Related degree or equivalent relevant work experience, no less than 2 years in a similar capacity.

A minimum of five CSEC and CAPE subjects with Mathematics, English Language and IT being required or Diploma/Recognized Certification in Supervisory Management.

Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.

Highly effective interpersonal skills with an ability to partner with leaders across the organization.