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GerrardWhite
,
London, Greater London
Systems Manager
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Job Type: Full-time |
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Overview
Systems Manager Gerrard White is currently looking for a Systems Manager to join a global insurance company to be responsible for managing the production support and small enhancements of various IT systems. You will be responsible for driving continuous improvement in respect of automated testing, release management and systems performance monitoring. The supported applications include the primary Digital platform and legacy unwriting and claims systems. The digital platform is based on Mendix technology and the legacy technology is a mixture of classic Thick Client and web based user interfaces over Oracle or SQL Server database. As the legacy systems are retired, the scope of this role will include the change to embrace the support of more EMEA regional systems especially in the digital space. Key Responsibilities include: Manage the IT teams supporting the various systems in this portfolio. Proactively communicate with business users to manage production incidents and prioritise the response of the team in line with the business and technical requirements. Continuously assess the workload on the support team and manage delivery within the agreed budget, escalating resourcing challenges in good time. Develop a good understanding of the various systems and the business units they support. Liaise with the IT services teams in the Global Data Centre to manage technical issues, testing and the release of production fixes. Support the IT leadership team in achieving key management objectives in terms of information security, audit and compliance and financial control. Manage and mitigate project risks Communicate project deliveries to the business and key stakeholders. Act as conduit for the team to communicate the aims, goals and objectives of the team to the business and in turn capture the needs and requirements of the business to communicate to the team. Manage the Annual development & maintenance budgets and the associated Clarity Financial Plans and escalate variances where appropriate Deliver accurate status reports containing development progress, upcoming milestones, changes to milestones, issues, risks & financial status, on a regular & ad-hoc basis as required The ideal candidate will have: Formal PM Qualification would be desirable but a thorough appreciation in project planning, systems development life-cycle, project tracking, monitoring and management is essential. Good knowledge of MS Project, Excel, PowerPoint and Word required Good knowledge of enterprise portfolio management tool Clarity is preferred An understanding of retail and/or wholesale insurance and claims business processes. Experience: Significant technical expertise Experience of the financial services sector, preferably general insurance Experience of working with and managing outsourcing providers with an on/offshore model Working knowledge of formal project management methodologies Excellent communication and soft skills, combined with the ability to impart technical knowledge Organised, driven delivery focused and attention to detail. Expertise in understanding and communicating technical concepts to a non-technical audience