Customer Service Executive

Dynamite Recruitment Solutions Ltd ,
Petersfield, Hampshire
More Details
Job Type: Full-time
Salary: £18,500 per annum

Overview

Customer Service Executive Location: Petersfield Salary : Great starting salary with further opportunities for this to increase Great Salaries available plus fantastic benefits which include the following 25 days annual leave bank holidays Sick Pay at full pay 1-20 days, half pay between 21-40 days Auto Enrolment Pension Scheme Life Assurance 4 x your basic salary Long Term Disability Insurance (after 2 years' service) On-going Training and Professional Development Free to use gymnasium & keep fit classes (after induction) Weekly, fresh fruit supply provided by the business Free tea, coffee Free on-site parking Free to use Barney Bikes Hours: 37.5 hours a week - 8 hour shifts between 8am-6pm Monday to Friday 1 in 5 Saturday Dynamite Recruitment is proud to be working in partnership with one of Hampshire's fastest growing businesses Our client pride themselves on their excellent customer services and as a result are now expanding their customer service team to support with huge growth plans It's a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you As a Customer Support Executive/ Customer Service Adviser you will assist a variety of customers on a daily basis via the telephone with their needs Each requirement will vary, and no two days will be the same Your key duties will include the following Act as a main point of contact for customers via email and on the telephone Being patient with customers, and taking the time necessary to deal with all queries effectively Establishing a strong relationship with customers in order to understand their needs Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism Support customers in finding an appropriate resolution Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies Processing of partial and full financial settlements, when requested by the customer Liaising with all other departments within the business, and third parties to manage expectations Complete administration to support the above The ideal candidate will have the following We are seeking individuals with a strong sense of Customer Service We are seeking someone with good customer service experience You will have good computer skills. You will have the ability to assist a variety of customers You will have the ability to manage a difficult customer where necessary You must be organised and able to multi task This is a good entry level role into the organisation, a great opportunity to get a real understanding for what the organisation does and allow you to develop within the business quickly. This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately

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