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EllisKnight International Recruitment
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Swindon, Wiltshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Our client is an award-winning garden equipment wholesaler with lovely offices based in Swindon. They're currently looking for a motivated Customer Service Advisor, reporting to the Customer Service and Product Manager, and joining the existing team to support the ongoing growth of the business. The role will include regular telephone and email contact with trade customers and end users. The reason for contact, will vary from specification queries to in-depth customer complaints and it will be your responsibility to identify the issue and resolve it, in a cost effective and quick manner. The ability to work under pressure and prioritise your own workload is essential, along with excellent administrative & telephone skills. Full training will be provided, but a basic understanding of garden machinery would be preferable, but not essential and knowledge of Windows based software will be required. Experience/Skills Excellent customer service & communication skills, both verbal & written. Calm under pressure. Efficient and adaptable, with good all-round administrative abilities. Supporting end users, trade customers and logistics departments/carriers. Stay up to date with new products and features. In Season Hours: Feb to Oct - Mon to Fri 08.30 - 17.30 (30 minutes lunch) - 42.5 hours per week. Out of Season Hours: Nov to Jan - Mon to Fri 08.30 - 17.00 (30 minutes lunch) - 40 hours per week.