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Trak Employment Solutions Ltd
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Swindon, Wiltshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
Customer Service Advisor Experience/Skills Excellent customer service & communication skills, both verbal & written. Calm under pressure. Efficient and adaptable, with good all-round administrative abilities. Supporting end users, trade customers and logistics departments/carriers. Stay up to date with new products and features. TRAK Employment Solutions are looking for a motivated Customer Service Advisor following an internal move for an existing client. You will report to our Customer Service & Product Manager and join the existing team to support the ongoing growth of the business, their head office based in Swindon The role will include regular telephone & email contact with trade customers and end users. The reason for contact, will vary from specification queries to in-depth customer complaints and it will be your responsibility to identify the issue and resolve, in a cost effective and quick manner. Case management, using their purpose-built Cloud CRM system is an important part of the position, to help the business identify ongoing issues and improve future product production. You will also be dealing with daily credit requests from trade customers. This part of the position will include arranging collection of faulty or unwanted products through their own transport department or with a third-party courier. You will manage the process to completion, with financial credits being applied to individual business accounts. Some cover for the Sales Desk may also be necessary as they move towards a multi-skilled team. The ability to work under pressure and prioritise your own workload is essential, along with excellent administrative & telephone skills. Paid Holiday: 24 days plus bank holidays. Salary: £17,000 - £20,000 dependant on applicant suitability & experience. Annual Paid Holiday: 24 days plus bank holidays. In Season Hours: Feb to Oct - Mon to Fri 08.30 - 17.30 (30 minutes lunch) - 42.5 hours per week. Out of Season Hours: Nov to Jan - Mon to Fri 08.30 - 17.00 (30 minutes lunch) - 40 hours per week.