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The Purely Recruitment Company
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Wallingford, Oxfordshire
Client Operations Executive
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Job Type: Full-time |
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Overview
Who will I be working for? My client are a fantastic business operating in an interesting and rewarding field. They are currently seeking to strengthen their friendly Client Services Team with the appointment of a Client Operations Executive. What will I be doing? This role is varied and covers a number of key business areas:- Relationship Management:- Delivering exceptional service and support to external and internal stakeholders at all levels Responsible for supporting the creation of client facing materials Accountable for the successful and faultless service delivery of coaching programmes Responsible for the overall day-to-day client operations and assisting with any high severity requests or issue escalations as required Programme Co-ordination: Diary management of (lead) coaches, shared programme calendar for portfolio of clients Driving the booking of all group coaching programmes, ensuring all coaching, promotional and feedback materials are provided as per process, ensuring all individual and group programmes stay on track and are completed within agreed timescales Liaising with the Client/Client’s assigned personnel regarding room bookings, equipment needed and logistics etc Develop "flawless" delivery plans in partnership with the relevant Client Relationship Director and Lead Coach, acting as the hub of knowledge throughout the project/programme to ensure delivery plans are on target Projects & Reporting Produce relevant reports as required for coaches and internal meetings which may include: Client and coaching activity Attendance tracking Relevant management information gathered from employees and Associates Client and Coachee feedback Participate and support ad hoc product and company-wide projects and reporting What Skills & Experience do I need? Superb process, administration and confident client interfacing skills Excellent written skills to assist in document preparation and e-mail communications Be a self-motivated individual and a real team player with the empathy and drive to succeed and work autonomously when necessary Strong Salesforce/CRM system experience a preference Excellent time management, administration and organisational skills Excellent MS skills particularly Outlook (diary management), MS PowerPoint, Excel & Word What else do I need to know? This a permanent role. My client offer excellent potential for career development along with a great benefits package. We really hope this great role appeals to you and you decide to apply We love hearing from you and really appreciate every single application that we receive. We wish we could respond to your CV personally but due to the high number of responses we receive this just isn't possible. No terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Your data will be treated respectfully and in line with GDPR regulations. Our privacy policy is available on our website.