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Concorde Recruitment
,
Wadebridge, Cornwall
Customer Service Representative
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
A wonderful opportunity has become available to join our client as a Customer Service Representative. Based in Engollan, Cornwall, you will join a team of enthusiastic, wonderful and vibrant staff helping to deliver the best customer service resulting in a positive outcome for all of the companies customers. Previous experience with telephone sales and customer service is desirable but not essential. The typical duties involve: • Responding to customer enquiries via phone, email and online chat. • Handling enquiries ranging from order status, general product information, technical issues and pricing. • Dealing with customer refunds, credits and return requests. • Handling customer escalations in a professional manner and transferring them to appropriate supervisor or peer. • Identifying opportunities for process improvements and communicating them to supervisor/manager. • Occasionally helping in our factory shop and getting to know our customers A successful Customer Service Representative will have: • Excellent English oral and written skills. • Enthusiasm for problem solving. • Initiative and decisiveness. • Good computer skills - internet and email Your own transportation is advised due to the location of the company and typical working hours are Monday - Friday, 9:00am-5:00pm. Our client want to help their newly appointed Customer Service Representative grow in their career and really set them up for success. The position offers 28 days holiday per year (including bank holidays). If you are a vibrant, sociable and enthusiastic people person with the ability to solve problems effectively then please click "apply now" to send in an up to date CV. Reference ID: JHCUST0055