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Focus Resourcing
,
Birmingham, West Midlands
Client Relationship Manager Pensions
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Job Type: Full-time |
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Salary: £70,000 per annum |
Overview
Our client is seeking a Client Relationship Manager in Birmingham This role will provide client relationship management to our large pension administration schemes. This position could be contractually based at our Birmingham, Bristol, Reading or Wokingham office. You will be required to undertake such travel as may be reasonably necessary for the proper performance of your duties and will be required to travel to Wokingham, Reading and surrounding areas. Job purpose summary To provide an effective and efficient pensions administration service to our clients, supporting the administration team's objectives and actively contributing to the overall objectives of the Company. The Client Relationship Manager will be responsible for developing the overall relationship with the client from an administrative perspective and maintaining high levels of satisfaction with the service from both the client and members alike. The Client Relationship Manager will play a key part in the overall success of the Company and will be required to act as the lead for administration in both joint service and administration only new business tenders and presentations. Key responsibilities &accountabilities Full responsibility for the administration service to a portfolio of existing clients and for the development of new business opportunities. Key responsibilities include: Ensuring the efficient and effective delivery of client work to agreed deadlines to comply with legislative and clients' requirements. Day to day management of client relationships with trustees, scheme members and corporate clients. Preparing for and where appropriate participating in trustee meetings. Managing complex pensions queries and pensions consultative advice. Managing ad-hoc projects and exercises, e.g. scheme closure, data audit reports,liability reduction exercises. Ensuring projects are fully monitored and completed in line with customer and legislation requirements. Monitoring on going procedural developments and implementing changes to procedures where required. Contributing to technical sub-committees (TSC) and technical administration discussions. Managing the administration billing process. Keeping abreast of technical and legislative developments within the pensions industry. Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. E.g. Pensions Accounts,Payroll, Administration Support and ITM (3rd party IT software provider). Managing new business tenders and presentations. Job Requirements Knowledge & experience This role is likely to appeal to individuals with a minimum of 10 years' experience working within the admin business of a third party administrator. The role requires a combination of strong technical skills and the ability to manage client relationships at a senior level. You must be able to demonstrate a very thorough knowledge of pension administration activities and the ability to apply this knowledge to any scheme. You must have experience of Defined Contributions (DC) schemes. Previous pensions administration experience of Defined Benefits (DB) schemes is required. You must be able to demonstrate a very wide and deep knowledge of the various key areas of pensions legislation including pensions taxation, contracting out and preservation. Proven experience of handling complex member queries and calculations is essential. Previous presentational experience is required in order to lead in client meetings and new business presentations. Previous project management experience would be required to perform pension administration project based work. IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint. Training, education & qualification Educated to a minimum of A Level or Degree or equivalent standard. Ideally a minimum of three C grades or above at A Level or equivalent qualification. Strong Maths and English GCSE or equivalent qualification - minimum grade B. APMI (or deemed 'qualified by experience').