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Milton Keynes, Buckinghamshire
Service Desk Analyst
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Salary: Up to £14 per hour |
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Overview
Candidates should have previous experience of an Operations environment, a Service Desk environment, or have IT qualifications and be looking for a start within a managed service environment. Operator duties include monitoring batches, systems and environments, general tape operations and other daily tasks including detection, logging and escalation of issues. Working on a shift of two/three operators we expect applicants to be self motivated and able to perform all tasks unassisted within a period of six months. We are a customer facing department and expect a high level of written and oral communication when responding to work requests. Our shift pattern covers 24x7 - 365 days a year, more details are available during the interview process. Successful applicants will be subject to a Security Clearance process (CTC/SC), more details are available during the interview process Tasks: Monitoring systems/environments/batch schedules Detection of software/hardware issues Logging incidents, changes and issues in Service Desk systems - Various sources (alerts/phone/email) Escalation of issues to support staff and engineering teams Managing a workload that includes regular tasks and ad-hoc requests from customers and colleagues Providing remote hands support for offshore customers and colleagues Maintaining and updating documentation relevant to the role provided. Candidates will not be required to have any/in-depth knowledge of the below systems, this is the environment and training will be Windows, various releases Tivoli Backup exec EARS/BMC/Service Centre vSphere/vMWare clients Microsoft Office NetBackup Enterprise Backup Unix Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application. This job was originally posted as www.totaljobs.com/job/89934867