Inside Sales & Service Representative - London - Lighting Controls

Whitehead Recruitment Ltd ,
London, Greater London
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

Inside Sales & Service Representative - London - Lighting Controls Our client is a world leader in Lighting Controls. They have an immediate opening for an Inside Sales & Service Representative. In this position, you would be a key part of the Customer Service team. A successful Inside Sales & Service Specialist will …. Responsibilities: Take care of the customer & support the sales effort through the ownership of a set of named customer accounts. Handle all customer service, product and account enquiries, capable of handling difficult customers and situations. Provide quotations to the customer, through our Project and Quotations team where applicable. Manage orders: checking / dating / expediting / coordinating shipments in and outside of the EU / confirming & communicating. Administrate RGAs & credits, Co-Op fund applications, Friends of Industry and Showroom orders and sample requests. Communicate and work with other departments effectively (IS, Credit control, Tech support etc.) Stakeholders - customers, influencers, specifiers, sales teams, internal teams (tech support/warehouse/quotes), management Stay aligned to our clients culture and values Be passionate Be flexible and adaptable to changing markets Be an innovative thinker Be customer focused Be ethical Requirements: Degree preferred Minimum 1-2 years work experience in a sales or service role Excellent communication skills and strong relationship building skills Familiarity with supply chain/logistics process Bi-lingual: Fluent in both English and French/Spanish Strong desire to deliver excellent service Good problem solving skills

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