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Prospect Personnel
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Banbury, Oxfordshire
Customer Service Administrator
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
We are looking for an outgoing and focused candidate, for a new Customer Support role, on behalf of our successful client based on the outskirts on Banbury. The Role The purpose of the job will be to speak with B2B customers on the phone and through e-mail. Processing their orders, updating on order progress right through to delivery, as well as answering any queries and handling complaints Who are they looking for? The role requires someone with great interpersonal skills, an enthusiastic, get-up-and-go approach and an ability to juggle a busy workload within a fast paced environment Key Roles & Responsibilities Responding to Customer orders, complaints and queries, largely through phone & e-mail Upselling additional products wherever possible Handling customer quotations Set up customer accounts and amend account records Liaise with internal suppliers with regards to product availability Review order book to ensure all orders processed, dispatched and delivered on time Skills & Experience Minimum of 2-3 years within office-based customer service Excellent customer rapport builder & good customer focus Good telephone manner Target-driven & sales skills Great problem solving, able to resolve customer queries, complaints or order issues promptly and efficiently Working knowledge of an ERP system such as SAP highly desirable Particularly good Microsoft Excel skills desirable Driving license essential due to location. Sociable working hours, Mon-Fri. This is a great opportunity for a self-motivated, organised individual to join a successful company. Apply today If you do not receive an initial reply within 3 working days you can unfortunately consider your application unsuccessful