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Randstad Business Solutions
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Coventry, West Midlands
Customer Service Administrator
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Are you available for immediate start? Looking for variety in your daily routine? Want to work in amazing, up to date offices? Have a passion for customer service? We have an exciting opportunity to join a company a fleet management company in Coventry. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. With the office conveniently located on a business park you never have to worry about parking. This shift is Monday to Friday 1200 - 2000 Your Responsibilities: Support all customer requirements - inbound calls and emails Support all supplier requirements Deal with all queries on the phone and via online See to the query process from start to finish Deal directly with clients keeping them updated on the progress of their order Maintaining and delivering a first class customer service experience at all times Representing the brand name in a positive and professional way at all times Have a close eye for detail in all that you do You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate the following skills and experience: Strong customer focus - At least 12 months experience in a customer service role Knowledge/experience of vehicles/cars etc from a previous role would e beneficial Effective communication - both written and verbal. Problem solving skills Ability to plan & organise IT Literacy Proven ability to work under pressure - this can be an extremely busy environment Benefits: Salary of £20000 1200 - 2000 Monday to Friday On-site parking and cycle storage 28 days holiday Flexible benefits If your passion for cars drives you to deliver a high-quality personal service, no matter the query or enquirer then this is for you, apply today. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.