Customer Service Advisor

Adecco ,
Tadcaster, North Yorkshire
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

My client is an established and independent outsource service provider that specialises in the supply, installation and maintenance of beer and soft drinks dispense systems. They currently services over 80,000 licensed and non-licensed premises across all parts of England, Scotland and Wales employing over 300 maintenance and installation technicians and is the major provider of a nationwide service in the drinks dispense field. They have instructed Adecco to recruit for a Customer Service Centre Advisor to join their growing Head Office in Tadcaster. You will be responsible for taking inbound technical service calls from publicans and people working in the licensed trade who require immediate assistance with their beer dispense equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times. Working a roster with a standard day of no more than 7 hours, you will work a combination of hours throughout your roster cycle to provide coverage between the hours of 8am to 9pm. Our calls are not about quantity but quality. Not only will you log calls for customers if they need technical assistance but we will also provide you with comprehensive training on all aspects of beer dispense systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves. Training is provided on site at our purpose built training centre at Tadcaster with Trainers and Coaches being on hand during the working day to assist Advisors and ensure we provide excellent support to our customers at all times. We are looking for someone who is: Self-motivated, enthusiastic and confident; Able to demonstrate excellent Customer Service skills; An excellent communicator with a good telephone manner; PC literate and not afraid of using systems during real time conversations with customers; Able to demonstrate resilience and flexibility in a fast paced environment. An understanding of the licensed trade would be a distinct advantage but not essential as my client provides full training. Hours of Work: Average of 35 hours per week covering from 8am to 9pm (Inclusive of two weekend shifts in every 8 weeks) In return, my client are offering a salary of £21,429.72 p.a. (Inclusive of pensionable salary an unsociability payment and an expected £2,978 p.a. discretionary incentive paid quarterly) as well as Pension, Occupational Sick Pay, Health Care, Life Assurance and monthly diagnostic incentives If you are interested in finding out more, please contact Nathalie at Adecco on or send a copy of your CV with a brief description of why you would be the perfect fit Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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