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Interaction Leeds
,
Tadcaster, North Yorkshire
Customer Installation Scheduler
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Salary: £19k - 23.5k per year |
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Overview
INSTALLATIONS PLANNER TADCASTER £19,000 - £21,500 I have a great new vacancy for an experienced Customer Service Installations Coordinator to join one of my unique and very well-established manufacturing clients based in the heart of Tadcaster. The role consists of planning customer installations equipment at site, ensuring that all equipment is installed to the highest standard and the quality of installation is to the agreed specification. Managing parts to site and planning engineers diaries. You will be required to liaise regularly with your colleagues, customers and engineering manager to ensure that all installations are carried out within the correct timescales and are in line with the correct regulatory guidelines, advising customers of any issues or areas for improvement. You will enjoy managing your own timescales, work well under pressure, and have an unwavering attention to detail. Be pro-active, self-motivated and able to problem solve. As first point of contact for all existing customer enquiries you will ascertain any faults and diagnosis. Update all calls with customers and engineers onto the internal systems accurately. Order any parts for engineers; liaise with engineers for part specifics. Organise delivery of parts to site. Allocate an appointment within the agreed SLA times which are varied with each customer. Source the correct specialist engineer within location as you will be responsible for an area of the UK, managing the engineer diaries. Ensure follow up calls with all customers to ensure all maintenance & works are completed satisfactory. First point of contact for any customer enquires/complaints. Confirming product warranties and ensure follow up calls keeping customers fully updated with the fault process. This role requires a calm and confident telephone manner, excellent organisation skills, the ability to remain calm under what can be a pressure environment, strong organisation skills. Knowledge & previous experience working in an installation and works planner role is an advantage or customer planning experience. A great stating salary is offered with super company benefits and bonus package. Lisa Farr Regional Permanents Consultant - Leeds Interaction Recruitment plc T: 0113 8662042 Hot 100 Winner - Uk's Number 1 General Recruiter