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TribePost Ltd www.tribepost.co.uk
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Tadcaster, North Yorkshire
Customer Service Centre Advisor
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Job Type: Full-time |
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Salary: £21,429 per annum |
Overview
Customer Service Centre Advisor Location: Tadcaster, North Yorkshire, LS24 9HB Salary: £21,429.72 p.a. Incentive £2,978 paid quarterly (subject to Company performance) Contract: Full time, Permanent Benefits: Pension, Occupational Sick Pay, Health Care, Life Assurance and monthly diagnostic incentives Rostered Hours: Average of 35 hours per week covering from 8am to 9pm (Inclusive of two weekend shifts in every 8 weeks) A full-time opportunity has arisen in our Customer Service Centre at our Head Office in Tadcaster for a Customer Service Centre Advisor. You will be responsible for taking inbound technical service calls from publicans and people working in the licensed trade who require immediate assistance with their beer dispense equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times. Working a roster with a standard day of no more than 7 hours, you will work a combination of hours throughout your roster cycle to provide coverage between the hours of 8am to 9pm. Our calls are not about quantity but quality. Not only will you log calls for customers if they need technical assistance but we will also provide you with comprehensive training on all aspects of beer dispense systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves. Training is provided on site at our purpose-built training centre at Tadcaster with Trainers and Coaches being on hand during the working day to assist Advisors and ensure we provide excellent support to our customers at all times. We are looking for someone who is: Self-motivated, enthusiastic and confident; Able to demonstrate excellent Customer Service skills; An excellent communicator with a good telephone manner; PC literate and not afraid of using systems during real time conversations with customers; Able to demonstrate resilience and flexibility in a fast paced environment. An understanding of the licensed trade would be a distinct advantage but not essential. We are committed to being an equal opportunity employer. We thank you for your interest in our vacancy; however, due to the high response rate of applications if you have not heard from us within 4 weeks please presume that your application has been unsuccessful in this instance. If you feel you have the necessary skills and qualities to succeed in this role please click on "APPLY" today - forwarding an up to date copy of your CV for consideration in the first instance No agencies please.