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Industrious Recruitment
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Milton Keynes, Buckinghamshire
Customer Processing Administrator
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Job Type: Full-time |
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Salary: £21,000 per annum |
Overview
We are currently recruiting for a Customer Processing Administrator for our client based in Milton Keynes. Working Hours: Monday-Thursday 8.30am-5pm, Friday alternating finishing times 8.30am-1.30pm and 8.30am-4pm Salary: £21,000 per annum The Role: To process customer orders Maintain and adhere to order processing timescales and cut off points Handling of, and taking responsibility for customers enquiries made via phone, fax and email Meet/exceed service expectations form colleagues and customers Liaising with accounts regarding credit limits, overdue accounts and order from customers Dealing with daily enquiries from internal and external customers and updating systems accordingly Answer telephone calls and effectively manage several different email accounts Liaising with carriers to request proof of deliveries, delivery times etc Investigating errors or customers complaints to a satisfactory conclusion Resolve any problems by requesting the appropriate information e.g. credit notes or GRN’s Provide support for company training days Reception cover for lunchtimes, holidays or sickness absence Provide support to sales reps in the form of filing, processing sample requests, quotations, project work and ad hoc administration Support with effective management of customers including making visits, building relationship, maintaining regular contact and being the first point of contact Maintain and improve business processes within the role, department and wider business Required Qualities & Skills: Showing a positive attitude to learning and development with the role Effective communicator with strong attention to detail Analytical with the ability to multi-task and prioritise work Self-motivated with a flexible and conscientious approach to work Organised, reliable and approachable Strong ethos towards team work Ability to be flexible to team/business needs This position is to start ASAP, please apply or contact Jade for more info