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Morgan McKinley
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London, Greater London
CX Journey Mapping, Design & Implementation Manager
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Job Type: Full-time |
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Salary: £60,000 per annum |
Overview
One of UK's leading LSE-listed Asset Management brands is continuing to grow from strength to strength. As part of their ongoing success and strategic growth roadmap, a newly created CX function has been created within the wider marketing department of the business. This will be an insights and data driven role, where the CX Manager will be defining end to end customer journey maps across omnichannel service delivery. As part of this diverse role, there will be one direct report into the newly created position. You will be working cross functionally across various internal departments including marketing, client services, operations, technology, change, finance, corporate development and front office. The objective will be to deliver a high touch, quality service across the end to end client lifecycle to support loyalty and advocacy commercial outcomes. You will be involved from designing and implementing the customer journey, to defining touchpoints/ pain points with an end objective of delivering positive CX outcomes. The ideal candidate will; Have demonstrated CX experience working within financial services or other highly regulated industry (Banking/Asset/Wealth/Investment Management will be favourable, but not essential). Be familiar with working in large complex matrix environments, and able to influence stakeholders at all levels within various internal and external departments. Be passionate about defining the end to end customer journey, and keen to bring your best in class CX methodology and design thinking skillsets to help scale the business from a commercial lens. Be hands on in nature, and keen to champion various CX implementation project/program across the wider business from a insights driven & data centric perspective. To hear more about this exciting opportunity, please contact Tim Yu at Morgan McKinley with your CV and contact details attached. Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.