Business Development Director - Interactive (CX, Digital Channels, CaaS) London - Cognizant Digi...

Cognizant ,
London, Greater London
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Job Description

Cognizant Interactive: Customer centricity is no more "yet another" practice for organizations to follow. It is the core of the new digital economy and companies have to align their processes and practices around this to be successful. Within Cognizant, Interactive is a digital practice with global scale partnering with our client to delivery world class experiences. From foresight services and experience design, to running some of the largest digital support services of their kind, we help our clients envision and operate tomorrow's products and services today. We are industry-focused specializing in applied innovation- platform-enabled, AI-driven, validated by human insight and science. We look for results driven, client focused and collaborative new business specialists to help our clients transform their digital engagement interaction and achieve disruptive benefits. Essential Skills & Experience: * Extensive experience in account management or hunting with responsibility of growing accounts in excess of 15-20% YoY on a base of $5-$10 Million * Deep understanding of digital marketing channels and customer experience functions across domain and related technologies. * Very thorough understanding of the mobile channels and technologies for digital customer interaction. * Understanding of Human centered design and how that enable digital customer interaction. * Proven and strong skills with ability to formulate conceptual solutions including design and technology to business problems. * Proven results in consultative selling approach ( If in the domain of marketing, even more desired ) * Prior experience forging relationships at Director, VP, and CXO levels, especially CMO organization * Experience in understanding client requirements and mapping to Cognizant service offerings * Proven leadership qualities with excellent oral and written communication skills * Strong oral and written and interpersonal skills and executive presentation and persuasion skills Education background: * A Bachelor's degree * MBA or advanced degree in related field (desirable) Role & Responsibilities: * Forge relationships with VP/CXO decision makers across marketing, sales and technology organizations within client organizations * Map client organization, build extraordinary relationships with new business units, build a sales strategy for developing new business opportunities * Run end-to-end lead generation, sales and RFI/RFP processes * Drive revenue by scoping, structuring, and leading digital engagements * Work closely with the BU Leadership Team to define and drive the CP transformation strategy and service offering * Own and deliver on revenue, margin, pipeline, receivables and customer satisfaction targets * Envision and create new opportunities within existing and new businesses * Lead financial and contract terms, negotiation, and outsourcing discussions * Handle risks and issues related to the Account, including delivery oversight * Develop and execute Account Growth strategy and business plans * Responsible for Sales, Business Development & Customer Relationship activities. * Achieve annual revenue & profitability targets * Work in a matrix organization, responsible for prospecting and other sales management goals designed * Experience in demand fulfillment, collaborating with HR / Ops, Offshore Teams

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