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Arthur
,
Stevenage, Hertfordshire
Technical Claims & Recoveries Manager
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Job Type: Full-time |
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Overview
Key Responsibilities Personally, responsible for the evaluation and effective cost management of all the large losses and complex claims. Ensure that all potential large loss claims are identified quickly (immediately post-registration) and that a claim strategy is put in place for each new claim which is then executed accordingly and evidenced through an annual audit of closed claims by an external auditor. Create, maintain and distribute (to CEO, FD & Senior Claims Management Team) a Large Loss Claim Register, providing a consolidated view of all open large losses, including a summary of each claim event, circumstances, reserve, 'current position', next-steps and recommendations. Lead and participate in a daily 'large loss meeting', providing a forum for all new and ongoing large losses to be discussed and the most appropriate claim pathway debated and agreed, including which specialist suppliers to 'pull-in' to help contain claims costs most effectively. Responsible for ensuring adequate reserving and accuracy of claim payments, through appropriate supervision and authority levels. To identify all potential claims cost recovery opportunities and, in turn, to maximise income opportunities through our Recovery Partners. Working in partnership with the Claims Team Manager to ensure that all large loss claim workflow and telephony is proactively managed and that all SLAs are adhered to (internal and supplier SLAs). Work with the Claims Team Manager to ensure appropriate staffing levels at all times. Skills/Qualifications/Experience needed: Proven experience of household claims management with a strong level of technical claims knowledge and claims complaint resolution. Maintain open communications and effective stakeholder management with other departments, particularly Underwriting, IT, Finance and Human Resources. Ability to manage and influence all stakeholders, customers and external suppliers. Strong performance management skills ensuring that individuals, suppliers and the overall team achieve their full potential. Excellent analytical skills - working under own initiative to review MI, analyse trends and to make informed decisions based on the analysis. Ability to pay attention to detail and excellent organisational skills. Strong interpersonal skills to deal with difficult people issues and provide the right outcome for the person and the business. Ability to react positively to problem solving and different leadership styles. Strong people skills, showing that you can support people development and succession planning. Knowledge and understanding of FCA procedures. Excellent analytical and decision-making ability Evidence of excellent verbal and written communication skills Insurance qualification (CII/CILA) essential Person Specification Act as a witness in litigation filed for or against the company. Maintain compliance with all relevant FCA rules and guidance. Ensure that all staff are aware of their regulatory responsibilities and adhere to all relevant requirements detailed in the Compliance Manual and to the overarching principle of treating customers fairly. Maintain open communications and effective stakeholder management with other departments, particularly Underwriting, IT, Finance and Human Resources Key Qualifications (minimum educational standard for the role)