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GCS Recruitment Specialists Ltd
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Milton Keynes, Buckinghamshire
Senior Support Desk Analyst/ 1st Line Support
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Salary: £15 per hour |
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Overview
Senior Service Desk Technical Support Analyst - Milton Keynes An exciting opportunity has arisen for an IT Service Desk Analyst to provide technical support within a global insurance company in Milton Keynes, the role will be offered on an initial 6 month contract. Position Overview; This role affects colleagues of all levels, in all of our companies, in every region of the world. Being the first point of contact on any technology-related process, application or device, you will be providing first-level technical phone support by diagnosing, reporting and resolving or correcting hardware and software problems. You will manage all aspects of the Installing, maintaining and troubleshooting hardware and software according to company standards - re-configuring existing systems or performing system upgrades as required. This will require monitoring and escalating issues until resolution, closure or handoff to a specialised support team. Key Responsibilities; Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems. Installs, maintains and troubleshoots hardware and software according to company standards - re-configures existing systems and/or performs system upgrades as required Logs all issues with appropriate documentation as requested Route calls to appropriate support teams as per described troubleshooting steps Monitor and escalate issues until resolution, closure or the appropriate group has accepted Maintain current knowledge of support knowledge provided through training and the Knowledge BaseSkills and Experience Experience of working within a similar capacity for a Service Desk / Call Centre. Technical Troubleshooting experience. Familiar with a variety of the field's concepts, practices, and procedures GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.