Customer Care Manager

Workshop Recruitment ,
Stansted, Kent
More Details
Job Type: Full-time
Salary: £30,000 per annum

Overview

Customer Care Manager £35K Workshop Recruitment are looking for a Customer Care Manager to work for a prestigious construction company in Essex. JOB ROLE: To understand the Customer Care Paperwork and procedures To create, deliver and continually improve the service provided by the Customer Care Team Be responsible for maintaining the Company`s High-Quality Construction standards To engender a strong and respectful relationship between the Customer Care, Production and Sales teams KEY TASKS: To act as the main point of contact for Customer Care on site; working closely with the Project Manager and Customer Care Operative Building a positive relationship with each customer from the point of exchange of contracts followed by regularly updates for the customer To conduct a thorough Quality Inspection on Project Manager`s sign-off of completed units Use the Customer Care Handover and Inspection Record to record the details of the Quality Inspections undertaken Check and collect the fully completed Handover Box and appropriate documentation for the plots Ensure that a fully completed copy of the HQC : Trade Inspection Request Forms is received from the Project Manager on Handover Contact the customer on point of exchange to introduce the Customer Care team and their involvement Contact the customer on completion of contracts to congratulate them and arrange for the collection of the keys Attend Weekly Project Build Sales Meetings with the Project/Site Manager and the Sales Executive, to review sales and build progress Thoroughly understand the specification and drawings together with the Building Regulations Ensure the Customer Care Operative completes an accurate and detailed timesheet each week To work proactively with subcontractors, ensuring remedial work is promptly and keeping customers informed of any changes Ensure all subcontractors and suppliers return to resolve defective works at their own cost and provide a good standard of courtesy and workmanship to our customers Arrange a meeting on site with the Project/Site Manager, the Managing Agent`s Site Manager and the Lettings & Property Manager to inspect, agree a snagging list and a timescale for handover Upon receipt of the Subcontractor or Materials Supplier Tender List for review, to provide comment upon the suitability of the selected subcontractors Provide proactive feedback to the Group Commercial Manager, if there are recurring on-going issues with a particular supplier or subcontractor Provide a brief, factual report 5 days in advance of each of the Directors` Site Visits, making recommendations to the Production Department to improve the overall construction standards Manage assigned developments in such a way as to be one of the top 7 performing companies in the In House Research Benchmark Survey on a consistent basis, across all measures EXPERIENCE/SKILLS: 5 years` experience in a construction or Customer Care Management role Possess a practical knowledge of the construction process : ideally having worked on site Experience in dealing with listed buildings preferable but not essential Clean driving licence (as expected to travel between sites Experience of managing a team and a full understanding of Health & Safety. Be financially aware (cost management) Computer literate i.e. Word, Excel, Email

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