Product Features
Blog
Contact Us
Sign In
Recruitment Genius
,
Coventry, West Midlands
Customer Service Advisor
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £16,500 per annum |
Overview
This company is not a typical lender; they are a Social Enterprise that provides access to affordable credit for people who are unable to obtain credit from mainstream banks. They are part of a registered charity whose mission is to provide access to credit and other financial services for those excluded from mainstream providers who may otherwise fall prey to predatory lenders. As a Customer Service Advisor, you will be responsible for embedding this customer's experience by offering outstanding service through all of your interactions. Your typical duties will includes managing customers enquires, processing loan applications and managing your own customer loan book. You will need to have excellent customer service experience; previous work within financial services would be advantageous. You will also need to be good at communicating with customers, have the ability to learn new skills quickly and be empathetic in your approach. You will need to be a motivated self-starter, who is comfortable working autonomously and within a team; and is someone with a hands on approach and is willing to get involved at all levels to support the organisations objectives. Their people are their most important asset and are the key reason for their success. They offer a competitive salary, and great scope to define your future career. This position provides the opportunity to really shape the business whilst receiving the support to develop your skillset and experience to achieve your long term ambitions. You're provided with 33 days annual leave (including bank holidays), and you will also be part of the company pension scheme and group life insurance and critical illness cover once you pass probation. If you are interested please provide your most recent CV.