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AHR
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Huddersfield, West Yorkshire
IT Service Desk Technician
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Job Type: Full-time |
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Overview
IT Service Desk Technician Huddersfield, West Yorkshire £Competitive AHR is a multi-award winning architecture and building consultancy practice, with a legacy dating back to 1835, operating in the UK and internationally. Our IT Department is responsible for the hardware, software and network architecture for everyone in the business. The team is formed of an IT Director, the Service Desk Manager, Senior Infrastructure Engineer and the Support Engineers. The team is based in the Huddersfield office but regularly visits our offices all over the country to provide support as and when needed. Every site also has a nominated IT Co-ordinator who acts as local support along with being the eyes and hands for the IT Department as required. We are here to enable all of our colleagues to work to their full potential with minimal disruption so we’re constantly working to improve the service on offer. We are here to offer our support from 08:30 - 18:00, Monday to Friday with out-of-hours support available for major issues and outages. We are regularly pushing the boundaries and are at the cutting-edge of technology to allow our colleagues to work more efficiently. We have recently implemented a virtual desktop environment for all project staff, enabling them to work collaboratively on the same project from anywhere - using any device; whilst also maintaining the security and integrity of our data and IT infrastructure. We always have projects on, from refreshing equipment to creating builds or working with different departments to improve their ways of working. Daily tasks vary so you will always be kept on your toes To apply for this role, you should have a minimum of 12 months’ experience in a 1st line support IT service desk role. The key responsibilities for the IT Service Desk Technician are: - Taking telephone, direct and email queries relating to the AHR IT systems - Creating and issuing work order reference numbers via our ITSM system, immediately as queries are raised - Performing first and second line support and then escalating work orders to senior technical staff as required - Monitoring work orders and ensuring that they are completed within the SLA - Following up on completed work orders for senior staff to ensure that they are satisfied with the solution - Gaining an understanding of the local and national IT systems to give better escalations of support queries - Following all administrative procedures as instructed by Central IT Job Knowledge, Skills & Experience Essential Advanced understanding of: - Microsoft Windows 10 Enterprise - Microsoft Office 365 - PC/laptop hardware - Printer hardware - Smartphones/tablets Basic understanding of: - Windows Server 2008 - 2019 - Microsoft Exchange 2007-2013 - Adobe Products - File and directory permissions - Active Directory - TCP/IP networking - Network Printing Desirable Understanding of: - Autodesk Products (AutoCAD, Revit) - Document Management Systems - Citrix Personal Qualities - Able to manage and appraise your own working practices - Presents AHR and the services we offer in a professional and appropriate manner - Flexible approach to ensure deadlines are consistently met - Willing and able to assist team members during periods of absence - Must be willing to work overtime and weekends if a project requires it (call out allowance is payable in addition to your basic salary) The hours rotate on a pattern of one week on, one week off between: 8:30am – 5:00pm and 9:30am – 6:00pm Monday to Friday. Other organisations may call this role Service Desk Technician, Helpdesk Support Technician, IT Support Technician, 1st Line Support Technician, Helpdesk Support Analyst, or Service Desk Support Analyst. To apply for the role of IT Service Desk Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.