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Zachary Daniels
,
Chessington, London, Greater London
Customer Service Manager
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Job Type: Full-time |
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Salary: £27,000 per annum |
Overview
Zachary Daniels are recruiting for a Passionate Customer Service Manager to examine and be accountable for queries escalated by the Customer Service team, our client is a leader in its field and has offices in Chessington and Wandsworth. Ensuring that processes are robust, in line with compliance and communicated down the rest of the business, working closely with the company owner. This is a company that has excellent customer feedback and is looking for the right person to continue to drive this forward. Monitoring of the customer experience at every stage will be critical to the success in this position. Responsibilities Of A Customer Service Manager: To proactively seek change To assess queries, and to make process recommendations/improvements. Ensure the team are achieving targets set (KPI's) Recognise training needs Arrange regular call coaching with the operations team to ensure that quality and compliance is been met within all calls and communication To respond proactively to customer feedback, making improvements / changes where necessary Monitoring business infrastructure and giving constructive feedback to directors Taking responsibility for escalated queries Presenting to executive management team Manage customer interactions and communications Ensure weekly reports are completed and calls distributed and logged where necessary Internal systems are been utilised to their full potential Manage and engage staff in the accurate use of a CRM ensuring all customer interactions are logged appropriately Necessary traits of a Customer Service Manager: Experience as a Customer Service Ambassador Team management experience Manages stress well and can multi-task well Naturally proactive and strives to think outside of the box Professional communication skills Can operate fully autonomously without close Direction Understanding of compliance, and its importance High attention to detail Professional and approachable disposition to work and the workplace Friendly but firm management style Punctual and well-presented at all times Robust, resilient, and tenacious Goes that extra mile to achieve results Please apply now with an up to date CV.